15 Customer Service Manager

Ingles Markets, Inc. • Gaffney, SC

3d

About The Position

The Customer Service Manager provides and maintains high standards of customer service in the store’s front-end operations and supervises and directs front-end activities. The role includes supporting customers and cashiers, managing front-end staffing and register operations, handling a range of transactions, and enforcing company policies and procedures. The position is part of a fast-paced retail team and requires flexibility during busy periods.

Requirements

• Exceptional customer service skills.
• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs, especially during high-volume or stressful periods.
• Must be able to read and perform simple math problems.
• Wants to be part of a team in a fast-paced environment.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, answering questions, and assisting cashiers promptly.
• Ensure proper bagging and carryout service, especially for purchases over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective schedules for front-end personnel based on business volume and traffic needs.
• Assist with sales transactions involving Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards, following company policies.
• Process Western Union and Money Order transactions.
• Inform store management about pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
• Enforce the dress code and monitor breaks in accordance with company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items, especially perishables, are handled promptly.
• Use the override key only in compliance with company policy.

Benefits

• Weekly pay with direct deposit.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company matching.
• Opportunities for advancement.
• Paid holiday, vacation, and sick leave for full-time employees.
• Paid bereavement and jury duty leave for full-time employees.
• Company-paid life insurance for full-time employees.
• Scholarship program for high school seniors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed