Retention Customer Service Specialist - Remote - $15/Hr TP90724

VetJobs

6d • Remote

About The Position

Teleperformance is hiring a remote Retention Customer Service Specialist to respond to customer inquiries, questions, issues, and concerns. The role focuses on excellent service, active listening, proactive first-call resolution, appropriate communication, and de-escalating or escalating issues when needed. Representatives track call-related information for auditing and reporting, provide feedback about call issues, and upsell when required.

The position is open to applicants located in the listed U.S. states. Work-from-home employees need a dedicated workspace near their router and a qualifying hardwired internet connection. Proof of internet speed is required. Teleperformance describes the role as collaborative and engaging, with opportunities to develop and grow.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort using desktop computer systems and general knowledge of Windows-based systems.
• Ability to work within a structured schedule that includes a variety of shifts.
• A dedicated workspace near the router that supports a hardwired Ethernet connection.
• Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of internet speed is required.
• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Paid training.
• Competitive wages.
• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Employee wellness and engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED