Retention Customer Service Specialist - Remote - $15/Hr TP90724

Military Spouse Corporate Career Network

4d • Remote

About The Position

Retention Customer Service Representatives field customer inquiries and find innovative ways to respond to varying questions, issues, and concerns. The role involves providing excellent customer service, resolving issues proactively, communicating appropriately, and escalating interactions when necessary. Representatives work with confidential customer information and track call-related details for auditing and reporting. Upselling may be required.

This is a remote work-from-home position available only to individuals located in the states listed in the posting. The role requires a dedicated workspace near a router for a hardwired Ethernet connection meeting specified internet speed and latency requirements; proof of internet speed is required. Satellite, mobile data or hotspot, P2P, and VPN connections are not accepted.

The position is with Teleperformance, a digital business services company. The company describes the work environment as collaborative and engaging and says employees can develop and grow within the organization.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to work within a structured schedule that includes a variety of shifts.
• Dedicated workspace near a router to support a hardwired Ethernet connection.
• Internet connection with at least 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; proof of internet speed is required.
• Internet connection cannot be satellite, mobile data or hotspot, P2P, or VPN.
• Process excellence and commitment to following established procedures.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Critical-thinking skills for analyzing customer issues and making informed decisions.
• Proactive, solution-oriented approach focused on a positive customer experience.
• Open-mindedness toward feedback and evolving policies.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately with customers.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid training
• Competitive wages
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED