Financial Customer Service Representative - Remote - $15/Hr CNX

Military Spouse Corporate Career Network

5d•Remote

About The Position

Concentrix is hiring a remote Financial Customer Service Representative to provide customer support from home. The role serves customers of well-known brands as part of a globally diverse team, using technology-enabled processes and customer experience practices. Training, technology, continuing support, and opportunities for career and personal development are offered. The employer does not hire in the states, territories, and cities listed in the posting.

Requirements

At least 6 months of customer service experience.
Open availability.
High school diploma or GED.
A quiet, distraction-free work environment at home.
Ability to multitask in a fast-paced environment.
Eagerness to learn new technologies.
Strong computer navigation skills and PC knowledge.
A desktop or laptop for PC and internet testing; a work computer may be provided depending on the position but is not guaranteed.
High-speed internet; wireless, hotspot, and satellite connections are not accepted.
A smartphone.

Responsibilities

Provide inbound customer support using a call flow guide.
Help customers resolve basic technical issues.
Track, document, and retrieve information in databases.
Offer additional products and/or services.
Deliver expert customer experiences.

Benefits

Medical insurance
Dental insurance
Vision insurance
Employee assistance program (EAP)
401(k) retirement plan
Paid time off
Paid holidays
Paid training days
DailyPay option to access pay early
Performance-based incentives
Employee referral bonus opportunities
Company networking groups
Health and wellness programs
Mentorship programs
Work-from-home convenience
Diversity, equity, inclusion, global citizenship, sustainability, and community programs and events
Free learning and leadership development programs