Sales Customer Service Representative (Travel) Remote - $15/Hr TP90721

Military Spouse Corporate Career Network

4d•Remote

About The Position

Teleperformance is hiring a remote Sales Customer Service Representative to field customer inquiries and find innovative ways to respond to questions, issues, and concerns. Representatives connect with customers by phone, email, chat, and/or social media; attempt to resolve or de-escalate issues; escalate interactions when appropriate; respond to assistance requests and possible payment-processing needs; track call-related information for auditing and reporting; provide feedback on call issues; and meet defined sales objectives. The position is available only to individuals located in the listed eligible states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, and WY. The work-from-home setup requires a dedicated workspace near the router for a hardwired Ethernet connection, with internet speeds of at least 15 Mbps download and 10 Mbps upload and ISP latency under 50 ms. Satellite, mobile-data hotspots, P2P, and VPN connections are not permitted, and proof of internet speed is required. Teleperformance describes its work environment as collaborative and engaging, and emphasizes customer service, teamwork, and opportunities for growth.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Ability to work within a structured schedule that includes a variety of shifts.
For remote work, a dedicated workspace near the router and a hardwired Ethernet connection with at least 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; proof of internet speed is required. Satellite, mobile-data hotspots, P2P, and VPN connections are not allowed.
Must be located in one of the listed eligible states.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
Attempt to resolve and de-escalate customer issues calmly.
Escalate customer interactions when necessary and appropriate.
Respond to requests for assistance and/or possible payment processing.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Meet defined sales objectives.