Customer Service Technical Support Rep - Financial - Remote $15/Hr CNX
About The Position
Concentrix is hiring a remote Customer Service / Tech Support Representative to provide customer service and technical assistance from home. The role supports customers by phone using a call flow guide, resolves hardware, software, and client-product issues, and records and retrieves information in databases. Representatives are expected to solve problems, offer additional products or services, and deliver expert customer experiences. The employer provides training, technology, ongoing support, and learning and leadership development programs. A quiet, distraction-free home workspace, a desktop or laptop for testing, high-speed internet that is not wireless, hotspot, or satellite, and a smartphone are required. A work computer may be provided depending on the position offered, but this is not guaranteed. The stated base wage is $15.00 per hour, with performance-aligned incentives. Benefits are available to eligible U.S. employees. This posting is specifically for U.S. military veterans, transitioning military, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers. Hiring is restricted in specified states, territories, and cities listed in the posting.
Requirements
- At least 1 year of customer service experience.
- High school diploma or GED.
- Open availability.
- Strong focus on building customer relationships.
- Proficiency in fast-paced multitasking.
- Eagerness to learn new technologies.
- Strong problem-solving skills and ability to ask probing questions to reach a resolution.
- Strong computer navigation skills and PC knowledge.
- A quiet, distraction-free home work environment.
- A desktop or laptop for PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed.
- High-speed internet; wireless, hotspot, and satellite connections are not accepted.
- A smartphone.
Nice To Haves
- Technical support experience is preferred.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Resolve technical issues related to hardware, software, and client products.
- Track, document, and retrieve information in databases.
- Solve customer problems and ask probing questions to reach a resolution.
- Offer additional products and/or services.
- Deliver expert customer experiences.
Benefits
- Medical, dental, and vision insurance for eligible employees.
- Comprehensive employee assistance program (EAP).
- Registered retirement savings plan.
- Paid time off and holidays.
- Paid training days.
- DailyPay enrollment option to access pay early.
- Performance-based incentives.
- Employee referral bonus opportunities.
- Company networking opportunities through organized employee groups.
- Health and wellness programs.
- Mentorship programs.
- Learning and leadership development programs.
- Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
