Customer Service Rep (03817) $15 hourly Pay

Domino's Franchise•Tavernier, FL

About The Position

The Customer Service Representative works in a fun, flexible pizza-delivery environment and provides customer service while supporting store operations. The role involves taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food and pizzas, maintaining food safety and hygiene, cleaning, and completing inventory and related paperwork. The position may be part-time or full-time, with work during busy hours of the day and night.

Requirements

Must be 16 years of age or older.
Excellent customer service skills.
Ability to operate store technology.
Ability to assist with store operations.
Ability to maintain food and team member safety.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Assist with store operations and maintain food and team member safety.
Enter orders using a computer keyboard or touch screen.