Customer Service Lead SFB, CA Job 467.26

Dunn-Edwards Paints•San Francisco, CA

13h•Onsite

About The Position

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team in providing a distinctive shopping experience and carrying out store operations during scheduled shifts. The role models excellent customer service and selling skills, allocates staff and resources to keep the sales floor stocked, organizes sales and stock areas, and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL assumes responsibility for store operations and directs associates during opening and closing shifts. The CSL advises customers in person and by phone, processes orders and transactions, and helps ensure fast, reliable service. The role also involves learning about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. Store and Outside Sales positions may involve physical tasks and customer interactions described below. Opening shifts may start as early as 5:00 a.m., and closing shifts may end as late as 6:30 p.m. Workdays vary by location; some stores are open seven days per week.

Requirements

High school diploma or GED equivalent.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and complete cash transactions accurately.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Valid driver’s license and ability to legally drive a company vehicle.
Ability to perform physical requirements that may include lifting 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, standing for long periods, interacting with customers in person and by telephone, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and offer options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Conduct oneself professionally and represent the Dunn-Edwards brand positively.
Take customer orders efficiently by email, phone, and in person, and process them through the point-of-sale system.
Assist the Store Management team with compliance with company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Assist with maintaining proper merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties at or below the current classification, including tinting paint.
Direct store associates as shift supervisor when opening or closing, despite having no direct-report subordinates.
Complete additional duties as assigned.