Customer Service Lead AZ, Job 456.26

Dunn-Edwards Paints•Mesa, AZ

4d•Onsite

About The Position

The Customer Service Lead (CSL) assists the store management team in providing a distinctive shopping experience and carrying out store operations during scheduled shifts. The role models outstanding customer service and selling skills; allocates staff and resources to keep the sales floor stocked; organizes sales-floor and stock areas; and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL takes full responsibility for store operations. The CSL serves customers in person and by phone, provides product advice, processes transactions, and supports fast, reliable service. The position also involves ongoing learning about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. Although no employees report directly to the CSL, the role often serves as shift supervisor during opening and closing and directs store associates during those periods. Opening shifts may start as early as 5:00 a.m., and closing shifts may end as late as 6:30 p.m. Workdays vary by location; some stores are open seven days per week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; must be legally able to drive a company vehicle.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and complete cash transactions accurately.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
Ability to perform the physical requirements described for store and outside sales positions, which may include lifting items weighing 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, interacting with customers in person and by telephone, standing for long periods, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual language skills.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Conduct oneself professionally and represent the Dunn-Edwards brand positively.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Follow and help the Store Management team comply with company safety and regulatory standards.
Use basic computer skills for functions such as opening and closing store procedures.
Clean and maintain assigned store areas and equipment.
Help maintain proper merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties at or below the current job classification, including tinting paint.
Direct store associates during opening and closing shifts when serving as shift supervisor.
Complete additional duties as assigned.