Customer Service Lead NV, Job 465.26

Dunn-Edwards Paints•Las Vegas, NV

19h

About The Position

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team in ensuring a distinctive shopping experience and executing store operations during scheduled shifts. The CSL models outstanding customer service and selling skills, allocates staff and resources to keep the sales floor stocked, organizes sales and stock areas, and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL takes full responsibility for store operations. The role involves advising customers in person and by phone, processing transactions, and upholding the store's vision of fast and reliable service. The CSL continually learns about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. The position may provide a foundation for advancement opportunities. Although no employees report directly to the CSL, they often supervise shifts during opening and closing and direct store associates at those times. Opening shifts may begin as early as 5:00 a.m., and closing shifts may end as late as 6:30 p.m. Workdays vary by location, and some stores are open seven days per week.

Requirements

High school diploma or GED equivalent.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and accurately complete cash transactions.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagram, or schedule instructions.
Valid driver's license and ability to legally drive a company vehicle.
Ability to meet the position's physical requirements, which may include lifting items weighing 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, standing for long periods, interacting with customers in person and by telephone, discussing color with customers, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards' and customers' quality and service expectations.
Conduct oneself professionally and act as a positive extension of the Dunn-Edwards brand.
Take customer orders efficiently by email, phone, and in person, and process them through the point-of-sale system.
Follow and help the Store Management team comply with company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Help maintain proper merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties at or below the current job classification, including tinting paint.
Direct store associates during opening and closing shifts when acting as shift supervisor.
Complete additional duties as assigned.