Customer Service Lead CC, CA Job 462.26

Dunn-Edwards Paints•Modesto, CA

19h•Onsite

About The Position

The Customer Service Lead (CSL) assists the store management team in providing a distinctive shopping experience and executing store operations during scheduled shifts. The role models excellent customer service and selling skills, helps allocate staff and resources, keeps the sales floor stocked and organized, and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL takes responsibility for store operations and may direct store associates during opening or closing shifts. The CSL interacts with customers in person and by phone, provides product and project advice, processes orders and transactions, and supports fast, reliable service. The role also includes maintaining inventory, cleaning store areas and equipment, following safety and regulatory standards, and continuing to learn about the industry, products, and services through company training and certification programs. Industrial tinting experience is preferred. The position is full-time, with opening shifts starting as early as 5:00 a.m. and closing shifts ending as late as 6:30 p.m.; workdays vary by location, and some locations operate seven days per week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and complete cash transactions accurately.
Ability to solve practical problems involving a variety of concrete variables and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to perform the physical requirements described for store and outside sales work, including lifting items weighing 5 to 75 pounds, standing for long periods, climbing ladders, walking on uneven surfaces, and using a respirator.
Ability to legally drive a company vehicle.

Nice To Haves

Industrial tinting experience.
Previous experience in a shift supervisory role.
Bilingual language skills.

Responsibilities

Connect with customers, understand their projects, and offer options and advice to meet their needs.
Help ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Represent the Dunn-Edwards brand professionally and positively.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Assist store management with compliance to company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Assist with maintaining appropriate merchandise inventory levels.
Stock and merchandise products according to planograms.
Perform assigned duties at or below the current classification, including tinting paint.
Direct store associates during opening or closing shifts when serving as shift supervisor.
Complete other duties as assigned.
Legally drive a company vehicle when required.