Customer Service Lead SFV, CA Job 458.26

Dunn-Edwards Paints•Simi Valley, CA

2d•Onsite

About The Position

The Customer Service Lead (CSL) assists the store management team in providing a distinctive shopping experience and executing store operations during scheduled shifts. The role models outstanding customer service and selling skills, helps allocate staff and resources, keeps the sales floor stocked and organized, and builds trusted partnerships with painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL assumes responsibility for store operations and often directs store associates during opening and closing shifts. The CSL helps customers by phone and in person, offering product advice, processing orders and transactions, and supporting reliable service and product delivery. The role involves learning about the industry, products, and services through Dunn-Edwards Learning Network and job certification programs. The position also requires maintaining store areas and equipment, supporting inventory levels and safety compliance, and performing assigned duties including tinting paint. Opening shifts may begin as early as 5:00 a.m.; closing shifts may end as late as 6:30 p.m. Workdays vary by location, and some locations are open seven days per week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license and ability to legally drive a company vehicle.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence, and read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and complete cash transactions accurately.
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions.
Ability to communicate clearly in writing and verbally.
Ability to perform the physical requirements listed for store and outside sales roles, which may include lifting 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, interacting with customers, standing for long periods, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product delivery meets Dunn-Edwards’ and customers’ quality and service expectations.
Represent the Dunn-Edwards brand professionally.
Take customer orders by email, phone, and in person, and process orders through the point-of-sale system.
Follow and assist store management with company safety and regulatory standards.
Use basic computer skills for functions such as opening and closing store procedures.
Clean and maintain store areas and equipment as assigned.
Assist with maintaining appropriate merchandise inventory levels.
Stock and merchandise products according to planograms.
Perform assigned duties at or below the current job classification, including tinting paint.
Direct store associates as shift supervisor during opening and/or closing shifts, and assume store operations responsibility when the Store Manager and Assistant Store Manager are absent.
Complete additional duties as assigned.