Customer Service Lead NC, CA Job 463.26

Dunn-Edwards Paints•Fairfield, CA

About The Position

The Customer Service Lead (CSL) assists the store management team in delivering a distinctive shopping experience and executing store operations during scheduled shifts. The role models outstanding customer service and selling skills, allocates staff and resources to keep the sales floor stocked, organizes sales floor and stock areas, and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL takes full responsibility for store operations. The CSL serves customers by phone and in person, offers product advice, processes transactions, and supports Dunn-Edwards’ goal of fast and reliable service. The position also involves ongoing learning about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. Although no subordinates report to the position, the CSL often serves as shift supervisor during opening and closing shifts and directs store associates at those times. The role requires a high school diploma or GED and a valid driver’s license. Store and Outside Sales positions may involve lifting, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, customer interaction, standing for long periods, and using a respirator. Opening shifts may begin as early as 5:00 a.m.; closing shifts may end as late as 6:30 p.m. Workdays vary by location, and some stores are open seven days a week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; must be legally able to drive a company vehicle.
Ability to communicate clearly in writing and verbally.
Ability to read safety rules, operating and maintenance instructions, and procedure manuals; read and write English for safety purposes.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages and analyze report data and statistics.
Ability to operate a point-of-sale computer system and accurately complete cash transactions.
Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to perform the physical requirements that may include lifting 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, interacting with customers, standing for long periods, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product delivery meets Dunn-Edwards’ and customers’ quality and service expectations.
Represent the Dunn-Edwards brand professionally.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Assist store management with compliance with company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Help maintain appropriate merchandise inventory levels.
Stock and merchandise products according to planograms.
Direct store associates when serving as shift supervisor during opening or closing shifts.
Perform assigned duties at or below the current classification, including tinting paint.
Complete additional duties as assigned.