CUSTOMER SERVICE MANAGER - NC

Compass Group•ARDEN, NC

11d

About The Position

Canteen is hiring a Customer Service Manager in North Carolina. The role focuses on client retention and service quality across locations, supporting branch openings, ensuring compliance with local and national account standards, and developing plans to improve performance and profitability. The manager will work with local management to increase sales, improve customer experiences at the point of sale, promote merchandising standards, and assess location performance through audit reports. When needed, the role also performs Route Driver duties, including driving a company vehicle over an established route to deliver products, provide services, and fill and maintain vending and related equipment. The position requires travel to client sites and the ability to lift 50 pounds consistently.

Requirements

At least 3 years of driving experience.
Valid Non-CDL Class C driver's license, unless otherwise indicated by state, and a good driving record.
Excellent communication skills.
Ability to travel to client sites.
Passion for providing world-class service to clients and customers.
Ability to lift 50 pounds on a consistent basis.

Nice To Haves

Bachelor’s degree preferred; a two-year college degree or equivalent combination of education and experience is acceptable.
Preferred 1–2 years of experience in a customer service position, or at least 1 year of related experience.
Route management, retail, and merchandising experience preferred.
Food and beverage experience.
Ability or willingness to learn to operate material handling equipment, such as a box truck and handcarts.

Responsibilities

Conduct site visits and support client retention.
Assist branches with grand openings.
Ensure compliance with local and national account standards and review corporate compliance reporting.
Develop and implement action plans to improve SSS and control V-9 measures, including food waste and out-of-stock issues.
Develop account-level incremental sales plans with local management, track performance, and increase profitability through the Owners Business Plan.
Coordinate efforts to improve customer retention and the client experience at the point of sale.
Develop retail pricing opportunities, encourage repeat sales through best practices, and introduce new products to increase revenue.
Drive compliance with merchandising standards.
Assess location performance through audit reports, including Quarterly District Evaluations.
Perform Route Driver job functions when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical insurance (full-time positions)
Dental insurance (full-time positions)
Vision insurance (full-time positions)
Life Insurance/AD (full-time positions)
Disability Insurance (full-time positions)
Commuter Benefits (full-time positions)
Employee Assistance Program (full-time positions)
Flexible Spending Accounts (FSAs) (full-time positions)
May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws