Customer Service Lead CC, CA Job 441.26

Dunn-Edwards Paints•Clovis, CA

14h•Onsite

About The Position

The Customer Service Lead (CSL) assists the store management team in delivering a distinctive shopping experience and executing store operations during scheduled shifts. The CSL models outstanding customer service and selling skills, helps allocate staff and resources to keep the sales floor stocked, organizes sales and stock areas, and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL takes full responsibility for store operations. The role involves advising customers in person and by phone, processing transactions, and upholding Dunn-Edwards’ vision of fast, reliable service. The CSL develops product and industry knowledge through the Dunn-Edwards Learning Network and job certification programs. The position may direct store associates while opening or closing, although no subordinates report directly to the role. Opening shifts may start as early as 5:00 a.m.; closing shifts may end as late as 6:30 p.m. Workdays vary by location, and some stores are open seven days per week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; must be legally able to drive a company vehicle.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and read and write English for safety purposes.
Ability to perform basic arithmetic, calculate percentages, analyze report data and statistics, and accurately complete cash transactions.
Ability to operate a point-of-sale computer system.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
Ability to perform assigned duties, including tinting paint.
Physical ability to meet applicable job demands, including lifting items weighing 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, standing for long periods, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Maintain professional conduct and act as a positive extension of the Dunn-Edwards brand.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Assist the Store Management team with compliance to company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Assist with maintaining appropriate merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties at or below the current classification, including tinting paint.
Direct store associates during opening and closing shifts as needed.
Perform additional duties as assigned.