Customer Service Lead RV, CA Job 430.26

Dunn-Edwards Paints•San Bernardino, CA

About The Position

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team in providing a distinctive shopping experience and executing store operations during scheduled shifts. The role models outstanding customer service and selling skills, allocates staff and resources to keep the sales floor stocked, organizes sales floor and stock areas, and builds trusted partnerships with painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for store operations and often directs store associates as shift supervisor during opening and closing. The CSL assists customers by phone and in person, offering expert advice, processing transactions, and upholding the store's commitment to fast and reliable service. The role includes learning about industry products and services through Dunn-Edwards Learning Network and job certification programs, supporting effective recommendations and potential advancement. Workdays vary by location, and some stores are open seven days per week. Opening shifts may start as early as 5:00 a.m.; closing shifts may end as late as 6:30 p.m.

Requirements

High school diploma or GED equivalent.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and to read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and accurately complete cash transactions.
Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
Valid driver's license.
Must be able to legally drive a company vehicle.
Ability to perform the position's core competencies: Accountability, Attention to Detail, Customer Focus, Decision Making, and People Development.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual language skills.

Responsibilities

Connect with customers, ask about their projects, and provide options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards' and customers' quality and service expectations.
Conduct oneself professionally and represent the Dunn-Edwards brand positively.
Take customer orders efficiently by email, phone, and in person, and process them through the point-of-sale system.
Follow and assist store management with company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Assist with maintaining appropriate merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties at or below the current classification, including tinting paint.
Direct store associates while acting as shift supervisor during opening and/or closing.
Complete additional duties as assigned.