Customer Service Lead LA-CA, Job 428.26

Dunn-Edwards Paints•Lawndale, CA

7d•Onsite

About The Position

The Customer Service Lead (CSL) assists the store management team in providing a distinctive shopping experience and carrying out store operations during scheduled shifts. The CSL models excellent customer service and selling skills, helps allocate staff and resources, keeps the sales floor stocked and organized, and builds trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL assumes full responsibility for store operations and may direct store associates during opening or closing shifts. The CSL serves customers in person and by phone, provides product and project advice, processes orders and transactions, and helps ensure products are delivered to the expected quality and service standards. The role includes maintaining store areas and equipment, supporting inventory and regulatory compliance, using the point-of-sale system and other basic computer functions, and tinting paint as assigned. The CSL continues learning about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. Opening shifts may begin as early as 5:00 a.m., and closing shifts may end as late as 6:30 p.m. Workdays vary by location; some stores are open seven days a week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; must be legally able to drive a company vehicle.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
Ability to read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and accurately complete cash transactions.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to perform physical demands that may include lifting 5–75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, interacting with customers in person and by telephone, standing for long periods, and using a respirator.
Ability to work opening shifts as early as 5:00 a.m. or closing shifts as late as 6:30 p.m.; workdays vary by location and some stores operate seven days per week.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and offer options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Represent the Dunn-Edwards brand professionally and positively.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Assist store management with compliance with company safety and regulatory standards.
Use basic computer skills for functions including opening and closing store procedures.
Clean and maintain assigned store areas and equipment.
Help maintain appropriate merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties within or below the current classification, including tinting paint.
Direct store associates as shift supervisor during opening or closing when required.
Assume responsibility for store operations in the absence of the Store Manager and Assistant Store Manager.
Complete other duties as assigned.