Customer Service Lead LA-CA, Job 427.26

Dunn-Edwards Paints•Artesia, CA

About The Position

The Customer Service Lead (CSL) at Dunn-Edwards supports the store management team in providing a distinctive shopping experience and carrying out store operations during scheduled shifts. The role models excellent customer service and selling skills; helps allocate staff and resources; keeps sales-floor and stock areas organized and stocked; and develops trusted partnerships with painting professionals. When the Store Manager and Assistant Store Manager are absent, the CSL assumes responsibility for store operations and directs store associates during opening or closing shifts. The CSL advises customers in person and by phone, processes orders and transactions, and helps ensure fast, reliable service and quality product delivery. The role also involves learning about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs.

Requirements

High school diploma or GED equivalent.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and complete cash transactions accurately.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Valid driver's license and ability to legally drive a company vehicle.
Ability to perform the physical requirements described, including lifting items weighing 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, standing for long periods, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and recommend options and advice to meet their needs.
Help ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Represent the Dunn-Edwards brand professionally.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Follow and help the Store Management team comply with company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Help maintain appropriate merchandise inventory levels.
Stock and merchandise products according to planograms.
Perform assigned duties at or below the current job classification, including tinting paint.
Direct store associates while acting as shift supervisor during opening and/or closing shifts.
Complete additional duties as assigned.