Customer Service Lead CC, CA Job 423.26

Dunn-Edwards Paints • Roseville, CA

5d • Onsite

About The Position

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for all store operations. CSLs interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. The CSL is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The CSL continuously learns about the industry, products, and services through Dunn-Edwards Learning Network and various job certification programs to better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities.

Requirements

• Ability to communicate clearly both written and verbal
• Must have the ability to stock and merchandise products according to planogram
• Meet expectations of core competencies related to the position: Accountability, Attention to Detail, Customer Focus, Decision Making, People Development
• Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
• Must be able to legally drive company vehicle
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Read and write English for safety purposes.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute percentages and analyze report data and statistics.
• Ability to operate Point-of-Sale computer system and complete cash transactions accurately.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid driver’s license is required.

Nice To Haves

• Previous experience in a shift supervisory role is a plus.
• Bilingual is a plus.

Responsibilities

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
• Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
• Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
• Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
• Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
• Utilize basic computer skills for various functions including opening and closing store procedures
• Clean and maintain all areas of store and equipment as assigned
• Assist with maintaining proper merchandise inventory levels
• Stock and merchandise products according to planogram
• Perform specifically assigned job duties at, or below, current classification including tinting paint
• Direct store associates during opening and/or closing shifts when acting as the shift supervisor

Benefits

• Health insurance
• dental insurance
• vision insurance
• vacation and holiday pay
• paid sick time
• 401K program including company match (benefits vary for PT employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED