Customer Service Lead LA-CA, Job 429.26

Dunn-Edwards Paints•Marina del Rey, CA

8d•Onsite

About The Position

The Customer Service Lead (CSL) assists the store management team in providing a distinctive shopping experience and executing store operations during scheduled shifts. The CSL models outstanding customer service and selling skills, helps allocate staff and resources to keep the sales floor stocked, organizes sales floor and stock areas, and builds trusted partnerships with painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for store operations. The role involves advising customers in person and by phone, processing transactions, and upholding Dunn-Edwards’ vision of fast and reliable service. The CSL continues to learn about the industry, products, and services through the Dunn-Edwards Learning Network and job certification programs. Although no employees report directly to the position, the CSL often acts as shift supervisor during opening and closing and directs store associates at those times. Store schedules vary by location. Opening shifts may begin as early as 5:00 a.m., and closing shifts may end as late as 6:30 p.m.; some locations operate seven days per week.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; the employee must be legally able to drive a company vehicle.
Ability to communicate clearly in writing and verbally.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and read and write English for safety purposes.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute percentages; and analyze report data and statistics.
Ability to operate a point-of-sale computer system and accurately complete cash transactions.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet core competency expectations for accountability, attention to detail, customer focus, decision making, and people development.
Ability to perform applicable physical tasks, which may include lifting items weighing 5 to 75 pounds, using electronic equipment, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces, interacting with customers in person and by phone, standing for long periods, and using a respirator.

Nice To Haves

Previous experience in a shift supervisory role.
Bilingual ability.

Responsibilities

Connect with customers, ask about their projects, and offer options and advice to meet their needs.
Ensure product deliveries meet Dunn-Edwards’ and customers’ quality and service expectations.
Conduct oneself professionally and represent the Dunn-Edwards brand positively.
Take customer orders by email, phone, and in person, and process them through the point-of-sale system.
Follow and help the Store Management team maintain compliance with company safety and regulatory standards.
Use basic computer skills for functions including store opening and closing procedures.
Clean and maintain assigned store areas and equipment.
Assist with maintaining proper merchandise inventory levels.
Stock and merchandise products according to planogram.
Perform assigned duties at or below the current job classification, including tinting paint.
Direct store associates while acting as shift supervisor during opening and/or closing shifts.
Complete other duties as assigned.