Customer Service Internal Sales Representative

Pepperl+Fuchs Gruppe•Twinsburg, OH

11d•Hybrid

About The Position

Pepperl+Fuchs is seeking a motivated, customer-focused Internal Sales Representative for its Twinsburg, Ohio team. The role delivers customer care within an assigned territory and identifies and develops qualified sales opportunities for the Field Sales team. The representative manages territory accounts, supports customers through the order-to-cash process, and collaborates with technical support and sales colleagues. The position is full-time, hourly, and hybrid, with three days in the office and two days remote.

Requirements

High school diploma or equivalent.
At least 5 years of customer service or sales experience.
Strong communication, organizational, and problem-solving skills.
Ability to work independently and collaboratively within a team environment.
Professional demeanor when interacting with customers and colleagues.

Responsibilities

Interact with customers daily by phone and email.
Take ownership of an assigned territory and provide proactive customer support.
Manage territory accounts, including order entry, credits, and rebills.
Monitor open order reports and proactively resolve delays in the order-to-cash process.
Partner with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team.
Attend customer calls and key account meetings focused on improving performance metrics.
Research and resolve customer discrepancies.
Upsell and cross-sell products to expand business opportunities.
Record new sales opportunities in Siebel (CRM).
Participate in weekly shop floor meetings, product training, and sales improvement sessions.
Maintain accurate records and professional communication.
Cross-train team members and foster a collaborative, high-performance environment.
Perform additional responsibilities and special projects as assigned.