Customer Sales & Service Representative

1100 Applied Industrial Technologies, Inc. • Park Township, MI

6d • Onsite

About The Position

The Customer Sales & Service Representative provides customer assistance by phone and in person at an Applied Industrial Technologies facility. The role involves understanding customer needs, researching options, recommending parts after training, and building ongoing customer relationships through repeated contact and consultation. Representatives help customers find parts and solutions, including during costly equipment breakdowns, and may use mechanical aptitude to help resolve customer problems or process issues. The role also includes working toward monthly sales goals while increasing customer satisfaction and processing quotes, orders, and post-order service. The company provides training in industrial distribution and describes the position as a starting point for potential growth into sales or management.

Requirements

• Six months of customer service experience is preferred.
• Excellent telephone and written communication skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers; basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
• High school diploma or equivalent.
• Valid driver's license and clean motor vehicle record (MVR).
• Strong prioritization and multitasking skills, a sense of urgency, attention to detail, and accuracy.
• Ability to establish rapport and build relationships with a wide variety of customers.
• Ability to lift up to 50 pounds.

Nice To Haves

• Six months of customer service experience.
• SAP or ERP experience.
• Knowledge of industrial distribution products and hydraulics.

Responsibilities

• Assist customers by phone and in person at the facility.
• Clarify customer needs, research solutions, and recommend parts after becoming familiar with the products and processes.
• Build ongoing business relationships with customers through repeated contact and consultation.
• Work to meet or exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders, and provide post-order service.
• Use mechanical aptitude, on occasion, to help solve customer problems or troublesome processes.

Benefits

• Base salary and bonus opportunities.
• Health, vision, and dental coverage.
• 401(k) with company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED