Customer Service Sales Representative
About The Position
The Customer Service Sales Representative maximizes customer satisfaction by creating and maintaining responsive battery operations—including chargers and related items—and Crown InfoLink products. The role provides timely, dependable aftermarket battery sales and service at competitive prices, along with sales and support to end users. Its work supports growth in battery sales, service, and InfoLink products while achieving adequate profit margins for Lift Power, Inc. The representative provides sales and service support for Motive Power products and Crown InfoLink products, ensuring customer service meets or exceeds expectations. Responsibilities include supporting battery sales, installation, repairs, and field issues; building product knowledge; training technicians, sales staff, and end users; and helping customers implement and effectively use InfoLink. The role also coordinates across departments, supports quotations and budgets, reviews battery service billing, promotes safety, and performs assigned personnel-management duties.
Responsibilities
- Provide sales and service support for Motive Power products and Crown InfoLink products to meet or exceed customer expectations.
- Support aftermarket battery sales, sales activities, installations, repairs, and related field issues.
- Maintain communication with vendors and other sources to expand knowledge of battery, charger, and related-item technology and design changes.
- Train technicians on battery and charger service and train sales staff on selling the features and benefits of Lift Power-represented motive power products, including V-Force.
- Implement and manage the InfoLink product go-live process and consult with end users to improve processes and encourage successful adoption.
- Maintain awareness of how customers use the InfoLink system.
- Conduct quarterly end-user reviews, review fault codes, assess system usage, and recommend best practices to support customer satisfaction.
- Collaborate with project management and product installation teams to support successful InfoLink go-live events, including product association and programming customer wireless files when requested.
- Train the sales team on selling Right Start and provide end-user training on InfoLink products.
- Communicate with other departments about shared customers and opportunities, act as a liaison, and assist Sales and Service with compiling and writing quotations.
- Promote safety and good housekeeping, with particular attention to accurate scrap load reports and the handling and disposal of hazardous materials.
- Interview, select, and train associates; arrange training through vendors and other sources; conduct performance reviews; and make salary and termination decisions in coordination with the General Manager, Parts, and Service.
- Review internal and external battery service orders to ensure appropriate and fair billing rates.
- Develop the sales and marketing budget in coordination with the Operations Manager.
- Maintain positive communications with company managers.
- When assigned, train the sales coordinator on products, availability, labor justification, and communication with customers and Lift Power departments.
- Accept new duties and responsibilities when assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
