Customer Sales & Service Representative
About The Position
The Customer Sales & Service Representative provides expert assistance to customers by answering questions, researching needs, recommending parts and solutions, processing quotes and orders, and providing post-order service. The role involves repeated contact and consultation to build ongoing customer relationships and support customer satisfaction and sales goals. Representatives may use mechanical aptitude to help solve customer problems or troublesome processes, including issues involving equipment breakdowns. Industrial distribution knowledge is not required at the outset; training is provided. The position can be a starting point for growth into sales or management.
Requirements
- Six months of customer service experience is preferred.
- Strong telephone and written communication skills, including English grammar.
- Ability and desire to learn new systems and processes quickly.
- Enjoy working with computers; basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
- High school diploma or equivalent.
- Valid driver's license and clean motor vehicle record.
- Self-motivation and a desire to exceed expectations.
- Strong prioritization and multitasking skills, a sense of urgency, and attention to detail and accuracy.
- Interpersonal skills and ability to establish rapport and build relationships with a wide variety of customers.
- Ability to lift up to 50 pounds.
Nice To Haves
- SAP or ERP experience.
- Knowledge of industrial distribution products and hydraulics.
- Six months of customer service experience.
Responsibilities
- Assist customers by phone and in person at the facility.
- Clarify customer needs, research solutions, and, after training, recommend parts.
- Work toward meeting or exceeding monthly sales goals while increasing customer satisfaction.
- Process quotes, take orders, and provide post-order service.
- Build ongoing business relationships through repeated customer contact and consultation.
- Use mechanical aptitude on occasion to help solve customer problems or troublesome processes.
Benefits
- Base salary and bonus opportunities.
- Health insurance coverage.
- Vision insurance coverage.
- Dental insurance coverage.
- 401(k) with company match.
- Paid vacation, sick time, and company holidays.
- Tuition reimbursement.
- Personalized training and development program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
