Customer Service & Sales Representative

Shenandoah Telecommunications•Winchester, VA

7d•Remote

About The Position

As a Customer Service & Sales Representative, you are the first point of contact for customers, helping resolve problems, answer questions, and identify opportunities to provide additional value. The role combines customer service and sales, with the opportunity to affect customer experience and earnings through commissions and multipliers. The position is remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio, and includes paid training with full attendance required. The regular schedule is Monday through Friday, 10:30 AM to 7:00 PM. Approximately every fourth Saturday is required from 8:30 AM to 5:00 PM, with a day off during that same week. Monthly overtime is required, with additional overtime opportunities. Schedules are provided in advance. Remote employees must have a dedicated private workspace and high-speed wired internet; Wi-Fi-only and satellite connections are not accepted. Base pay is $15 or more per hour, with commission opportunities and multipliers. Estimated total annual earnings are $42,000–$60,000 or more; top performers earn around $80,000–$100,000 annually. Shentel describes its culture as supportive and focused on exceptional service and keeping communities connected, and offers opportunities to grow into advanced roles.

Requirements

At least 1 year of customer service or call center experience.
Strong communication and problem-solving skills.
Ability to navigate multiple systems and handle high call volume.
Comfort identifying sales opportunities while supporting customers.
Self-motivated and able to work independently.
Dedicated, private workspace for remote work.
High-speed wired internet; Wi-Fi-only and satellite connections are not accepted.
Full attendance during paid training.
Availability for the stated weekday schedule, approximately every fourth Saturday, and required monthly overtime.

Responsibilities

Serve as the first point of contact for customers.
Help customers solve problems and answer questions.
Identify opportunities to deliver additional value and sales opportunities while supporting customers.
Navigate multiple systems and handle high call volumes.