Customer Sales & Service Representative

FCX Performance•Rutland, VT

3d•Onsite

About The Position

The Customer Sales & Service Representative assists customers with product questions and problems by phone and in person at the facility. The role involves researching customer needs, recommending parts after training, processing quotes and orders, and providing post-order service. Representatives build ongoing customer relationships and help customers find appropriate parts and solutions, including during equipment breakdowns. The position may occasionally use mechanical aptitude to address customer problems or processes. It offers a potential path toward sales or management.

Requirements

Six months of customer service experience preferred.
Excellent telephone and written communication skills, including English grammar.
Ability and desire to learn new systems and processes quickly.
Basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
High school diploma or equivalent.
Valid driver's license and clean motor vehicle record.
Attention to detail and accuracy, ability to multitask, a sense of urgency, and a sense of humor.
Ability to lift up to 50 lbs.
Self-motivation and a desire to exceed expectations; strong prioritization, multitasking, interpersonal, and relationship-building skills.

Nice To Haves

SAP or ERP experience.
Some knowledge of industrial distribution products and hydraulics.

Responsibilities

Assist customers by phone and in person at the facility.
Clarify customer needs, research solutions, and recommend parts after becoming familiar with the products and systems.
Meet or exceed monthly sales goals while increasing customer satisfaction.
Process quotes, take orders, and provide post-order service.
Build ongoing business relationships with customers through repeated contact and consultation.
Occasionally use mechanical aptitude to help solve customer problems or troublesome processes.