Customer Sales & Service Representative
About The Position
The Customer Sales & Service Representative provides expert assistance to customers by phone and in person at the company’s service and parts center. The role involves clarifying customer needs, researching solutions, recommending parts after training, and building ongoing customer relationships through repeated contact and consultation. Representatives help customers find parts and solutions, including during costly equipment breakdowns, and may occasionally use mechanical aptitude to address customer problems or processes. The position also involves processing quotes, taking orders, providing post-order service, and working toward monthly sales goals while increasing customer satisfaction. No prior industrial distribution knowledge is required; training is provided. The role offers a potential starting point for advancement into sales or management.
Requirements
- High school diploma or equivalent.
- Excellent telephone and written communication skills, including English grammar.
- Ability and willingness to learn new systems and processes quickly.
- Basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
- Valid driver's license and clean motor vehicle record.
- Strong prioritization and multitasking skills, a sense of urgency, attention to detail, and accuracy.
- Interpersonal skills and ability to establish rapport and build relationships with a wide variety of customers.
- Ability to lift up to 50 lbs.
Nice To Haves
- Six months of customer service experience.
- SAP or ERP experience.
- Some knowledge of industrial distribution products and hydraulics.
Responsibilities
- Assist customers by phone and in person at the facility.
- Clarify customer needs, conduct research, and recommend parts after becoming familiar with the products and role.
- Work toward or exceed monthly sales goals while increasing customer satisfaction.
- Process quotes, take orders, and provide post-order service.
- Build ongoing business relationships with customers through repeated contact and consultation.
- Help customers identify appropriate parts or solutions, including when equipment breakdowns occur.
Benefits
- Base salary and performance-based bonus opportunities.
- Health, vision, and dental coverage.
- 401(k) with company match.
- Paid vacation, sick time, and company holidays.
- Tuition reimbursement.
- Personalized training and development program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
