Customer Service Sales Representative

Coric Industries LLC•Roanoke, VA

4d•$40,000 - $50,000

About The Position

The Customer Service Sales Representative sells material handling products and customer service systems, using technical selling skills and knowledge of pricing and proposal models to identify client needs and provide tailored solutions. The role develops and manages client relationships, meets or exceeds sales quotas, and contributes to business growth. The position involves mastering and presenting material handling products and service systems, assisting with service quotes, contacting companies about service, and signing up preventive maintenance agreements. The representative works with management on an annual business plan, develops a sales pipeline through referrals, cold calls, networking, direct mail, and email campaigns, and maintains sales activity records in CRM tools, including Microsoft Outlook. The representative maintains client contact and satisfaction, cultivates long-term partnerships and referrals, and collaborates with internal teams, including marketing and support, to solve problems and improve customer service. This is a partial office-based role with onsite work when not working remotely in the field. It involves computer and phone use in a fast-paced environment and requires travel to meet customers and resolve issues. Dependable transportation and residence within 25 miles of the service area are required. Compensation is a base salary of $40,000–$50,000 plus commission, with a $500 monthly car allowance and weekly direct deposit.

Requirements

Ability to sell material handling products and customer service systems effectively.
Strong technical selling skills and understanding of pricing and proposal models.
Proven ability to meet and exceed sales quotas.
Strong interpersonal and communication skills.
Ability to travel as needed to meet clients and internal teams.
Dependable transportation.
Residence within 25 miles of the service area.

Nice To Haves

Field sales experience and a strong understanding of customer and market dynamics.
Process-driven and dependable.
Strong sense of urgency.
Analytical mindset.
Customer-service oriented.
Team player with problem-solving ability.

Responsibilities

Master the range of material handling products and service systems and deliver presentations that meet customer needs.
Assist with service quotes, inquire with companies about service, and sign up preventive maintenance agreements.
Work with management to create an annual business plan focused on exceeding sales targets.
Use pricing and proposal models to prepare accurate, competitive bids.
Engage business owners and decision-makers to identify business challenges and offer relevant solutions.
Make consultative recommendations to potential and existing clients to maximize sales opportunities.
Build a qualified pipeline through referrals, cold calls, networking, direct mail, and email campaigns.
Source and cultivate client relationships and referrals, emphasizing long-term partnerships.
Maintain accurate records of sales activities in CRM tools, including Microsoft Outlook, and maximize potential within the territory.
Maintain ongoing contact with clients to support high satisfaction.
Collaborate with internal teams to foster innovation, problem-solving, and trust.
Work with marketing and support teams to drive execution and enhance customer service.
Travel to meet customers and resolve issues.