Customer Service Internal Sales Representative

Pepperl+Fuchs•Twinsburg, OH

10d•Hybrid

About The Position

Pepperl+Fuchs is seeking a motivated, customer-focused Internal Sales Representative for its Twinsburg, Ohio team. The role provides customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team. The position involves daily customer interaction, territory and account management, order-to-cash support, sales collaboration, and accurate recordkeeping. The schedule is hybrid, with three days in the office and two days remote. The position is full-time and hourly.

Requirements

High school diploma or equivalent.
At least 5 years of customer service or sales experience.
Strong communication, organizational, and problem-solving skills.
Ability to work independently and collaboratively within a team environment.
Professional demeanor when interacting with customers and colleagues.

Responsibilities

Interact with customers daily by phone and email.
Take ownership of an assigned territory and provide proactive customer support.
Manage territory accounts, including order entry, credits, and rebills.
Monitor open order reports and proactively resolve delays in the order-to-cash process.
Partner with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team.
Attend customer calls and key account meetings focused on improving performance metrics.
Research and resolve customer discrepancies.
Upsell and cross-sell products to expand business opportunities.
Record new sales opportunities in Siebel (CRM).
Participate in weekly shop floor meetings, product training, and sales improvement sessions.
Maintain accurate records and professional communication.
Cross-train team members and foster a collaborative, high-performance environment.
Perform additional responsibilities and special projects as assigned.