Customer Service / Inside Sales
About The Position
Applied Industrial Technologies is hiring a full-time Customer Service Representative in Caldwell, Idaho. The role provides professional, timely support to the sales team and customers at the company’s onsite service center. Working in a fast-paced, team-oriented environment, the representative partners with customers and an Account Manager to identify products and services, resolve customer needs, and build positive ongoing business relationships. The position also supports sales, sourcing parts, and helping with stockroom tasks and customer deliveries as needed. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. The position is not eligible for relocation benefits and requires authorization to work in the United States; visa sponsorship is not available.
Requirements
- At least 1 year of customer service or inside sales experience.
- High school diploma or equivalent.
- Attention to detail, accuracy, and ability to multitask.
- Written and verbal communication skills, including English grammar.
- Mechanical aptitude.
- Basic computer skills, including Excel.
- Ability to lift up to 50 lbs.
- Valid driver's license and a clean driving record (MVR).
- Must be authorized to work in the United States; work visa sponsorship is not available.
Nice To Haves
- Experience in industrial distribution or a parts counter environment.
- Knowledge of hydraulics, bearings, or power transmission.
- A sense of humor.
Responsibilities
- Provide professional and timely support to the sales team and customers.
- Partner with customers and the Account Manager to find products and services, solve customer needs, and build positive business relationships.
- Handle customer inquiries, quotes, order processing, expediting, and returns.
- Source parts.
- Assist in generating sales.
- Help in the stockroom as needed.
- Deliver orders to customers as needed.
Benefits
- Competitive hourly pay.
- Monthly, quarterly, and annual bonus opportunities.
- 401(k) with company match.
- Insurance.
- Time off.
- Tuition reimbursement.
- Employee assistance.
- Career paths in sales, operations, or management throughout the country.
- Professional development and training.
- Great work/life balance.
- Team-oriented company culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
