Customer Service/Inside Sales

Airxcel Inc•Elkhart, IN

25d

About The Position

The Customer Service/Inside Sales position provides support to the sales team by preparing pricing documentation and customer proposals, responding to customer calls and emails, and assisting with customer and internal paperwork. The role follows up with customers to confirm satisfaction with products and services, enters information into the customer management system, and manages the sales department’s calendar. Responsibilities also include processing sales orders and coordinating fulfillment with production and logistics; maintaining accurate sales and customer records; preparing reports on sales performance, inventory, and customer analytics; handling customer questions and complaints; supporting sales meetings, presentations, proposals, forecasting, and budgeting; monitoring inventory and shipments; assisting with sales events; and maintaining customer relationships while identifying potential upselling or cross-selling opportunities.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a demonstrated ability to meet deadlines.
Ability to work effectively in a fast-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite or related software.
Bachelor’s degree or related field, and/or equivalent experience.
At least one year of related experience; administrative experience is preferred.

Nice To Haves

At least one year of experience in administrative roles.

Responsibilities

Prepare pricing documentation and proposals for customers.
Respond to customer calls, emails, and other inquiries about products, pricing, availability, and delivery schedules.
Assist sales staff with customer and internal paperwork.
Follow up with customers to ensure satisfaction with products and services and identify upselling or cross-selling opportunities.
Enter data into the customer management system and maintain accurate sales and customer records.
Manage the sales department’s calendar and schedule meetings.
Receive and process sales orders, ensuring required information is complete and accurate.
Coordinate with production, logistics, and other departments to support timely order fulfillment.
Prepare sales reports on performance, inventory levels, and customer analytics, and share updates on sales metrics.
Assist with resolving customer complaints or issues by coordinating with relevant departments.
Prepare sales presentations and proposals, maintain sales collateral, and assist with sales forecasting and budgeting.
Monitor inventory levels, coordinate supplier replenishment, track shipments, and help resolve stock discrepancies.
Assist in organizing sales events, trade shows, and conferences; coordinate logistics and registrations and provide on-site support when needed.
Build and maintain strong customer relationships by providing customer service.