Customer Service/Inside Sales Representative

AirReps•Phoenix, AZ

17h•Onsite

About The Position

This role involves providing superior customer service, driving sales, resolving customer issues, managing orders, and maintaining inventory. The representative will work closely with sales teams and management to ensure customer satisfaction and efficient operations. Responsibilities include handling customer inquiries via phone, email, and in person, recommending products, conducting outbound sales calls, managing warranties and returns, processing orders, coordinating deliveries, and providing accurate inventory information. The position also requires assisting in the warehouse, including loading and unloading product with a forklift, and may involve Saturday hours during peak season and on-call duties.

Requirements

Must be legally authorized for employment in the United States.
Will not require employer sponsored work authorization now or in the future for employment in the United States.
Knowledgeable of the organization’s policies, procedures, practices, products and services.

Nice To Haves

Forklift operation

Responsibilities

Handle customer needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.
Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships.
Make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services.
Recommend alternate products based on cost, availability or specifications.
Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
Help build branch sales, including new business, by maintaining house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales/discounts via outbound calls and in-house counter discussions.
Conduct outbound calls of existing and lost customer accounts.
Handle customer issues including warranties and returns.
Determine the best method to resolve problems to ensure customer satisfaction and adherence to organization policies.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures or resolution of issues.
Follow up, either verbally or in writing, to ensure customer satisfaction.
Input and process orders and quote requests, handle cash.
Coordinate deliveries as required, working with manufacturing, sales, distribution, and outside vendors.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team.
Provide accurate information regarding availability of in-stock items.
Conduct cycle counts as required.
Replenish the showroom stock as needed.
Assist in the warehouse, loading and unloading product using the forklift.
Work Saturday hours during peak season.
Be on-call as required.