Customer Svc Front End Manager - Bolingbrook, IL
About The Position
The Customer Service/Front End Department Manager leads team-member engagement and is accountable for the operations and financial results of the customer service/front-end area. The manager oversees Leads and Team Leaders and drives recognition, feedback, coaching, performance management, training and development, and succession planning. The role also manages area operations and financials, including shrink, productivity, safety, scheduling and staffing forecasts, and resolution of team-member and customer conflicts. The manager identifies and implements process improvements and serves as a steward of Meijer culture. The position supports onboarding and development, identifies talent and conducts career discussions to support store staffing and a diversified talent pipeline, and holds candid discussions to uphold Meijer standards and support team-member growth. It oversees execution of corporate plans, services and products to maximize sales and productivity, including ownership of budget line items in the P&L. The manager drives safety, compliance, and condition management throughout the store, and ensures Team Leaders and Leads provide guidance, assign daily work, and address training needs. Other duties may be assigned or required.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 4 years of retail, grocery, or customer service experience.
- Passion for providing industry-leading service.
- Ability to communicate clear and precise direction to team members.
- Ability to analyze financial and statistical information and use it to make informed decisions.
- Ability to lead an organization that practices working safely at all times.
- Proactive and creative thinking applied to the business.
- Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
- Strong business acumen.
- Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.
Nice To Haves
- Progressive leadership experience.
- Innovative attitude to help Meijer set the industry standard.
Responsibilities
- Engage with team members in the manager’s span of care to ensure appropriate onboarding, training, development, coaching, and feedback.
- Identify talent and conduct career discussions to support store staffing and a diversified talent pipeline for team-member and leadership roles.
- Hold candid discussions with team members to uphold Meijer standards and support their growth within the organization.
- Oversee execution of corporate plans and management of services and products to maximize sales and productivity; own area budget line items in the P&L.
- Manage area operations and financial results, including shrink, productivity, safety, scheduling, staffing forecasts, and team-member and customer conflict resolution.
- Drive safety, compliance, and overall condition management throughout the store; follow store compliance procedures.
- Ensure Team Leaders and Leads provide guidance, assign daily work, and address team-member training needs.
- Identify and implement process improvements.
- Serve as a steward of the Meijer culture.
- Perform other duties as assigned or required.
Benefits
- Weekly pay
- Team member discount
- 401(k) with company contributions/employer match
- Paid parental leave
- Paid education assistance, including free education and reimbursement assistance
- Development programs for advancement and career growth
- Medical insurance
- Dental insurance
- Vision insurance
- Three weeks of paid days off for leaders, effective on start date
- Child and adult care assistance
- Childcare subsidy
- Life insurance
- Disability leave
- Paid time off (PTO)
- Incentive bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
