Customer Svc Front End Manager - Oak Creek, WI
About The Position
The Customer Service/Front End Department Manager is responsible for engagement and development of team members within their span of care, including recognition, feedback, coaching, performance management, training, development, and succession planning. The manager directs Leads and Team Leaders and is accountable for area operations and financial results, including shrink, productivity, safety, scheduling and staffing forecasts, and resolution of team member and customer conflicts. The role oversees execution of corporate plans to manage services and products effectively, maximize sales and productivity, and meet budget responsibilities. It also promotes safety, compliance, and store condition standards; identifies and implements process improvements; and acts as a steward of Meijer culture.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 4 years of retail, grocery, or customer service experience.
- Passion for providing industry-leading service.
- Ability to communicate clear and precise direction to team members.
- Ability to analyze financial and statistical information and use it to make informed decisions.
- Ability to lead an organization that practices working safely at all times.
- Proactive and creative thinking applied to the business.
- Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
- Strong business acumen.
- Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.
Nice To Haves
- Progressive leadership experience.
- Innovative attitude to help Meijer set the industry standard.
Responsibilities
- Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
- Identify talent and hold career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
- Hold candid discussions to uphold Meijer standards and support team members' growth within the organization.
- Oversee area operations and financial results, including execution of corporate plans, effective management of services and products, sales and productivity, and budget line items in the P&L.
- Drive safety, compliance, and condition management throughout the store, following all store compliance procedures.
- Ensure Team Leaders and Leads provide guidance, assign daily work, and address team member training needs.
- Identify and implement process improvements and serve as a steward of Meijer culture.
- Perform other duties as assigned or required.
Benefits
- Weekly pay
- Scheduling flexibility
- Paid parental leave
- Paid education assistance, including tuition-free education and reimbursement
- Team member discount
- Medical, dental, and vision coverage
- 401(k)
- Three weeks of paid days off for leaders, effective on the start date
- Child and adult care assistance
- Development programs for advancement and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
