Front End / Customer Experience Manager
About The Position
The Front End/Customer Experience Manager is responsible for creating a smooth, welcoming, and efficient customer experience in the store. The role manages front-end operations and staff, including cashiers, baggers, and customer service employees; addresses customer concerns; ensures appropriate staffing and cashier performance; and oversees daily financial reconciliation. The Manager leads and develops the front-end team, oversees registers, bagging, the customer service desk, cash handling, point-of-sale systems, supplies, and impulse-purchase sections. The position also enforces company policies and safety procedures, ensures applicable legal and food-safety compliance, resolves escalated customer or staff conflicts, and communicates with store management and department heads. The job is based at Clarks Market Crested Butte in Crested Butte, Colorado, and offers a salary of $28.00–$33.00 per hour.
Requirements
- High school diploma or equivalent.
- At least 3 years of retail management experience, preferably in a grocery or front-end setting.
- Proven ability to manage a team, solve problems, and deliver excellent customer service.
- Strong communication, leadership, and organizational skills.
- Experience with POS systems and basic financial reconciliation.
- Exceptional customer-service skills and a customer-first mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in cash handling and basic financial procedures.
- Strong problem-solving skills and ability to make quick decisions.
- Ability to train, motivate, and lead a team.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand, walk, and move about for extended periods.
- Ability to lift up to 30 pounds.
Nice To Haves
- Bachelor’s degree in a related field preferred.
Responsibilities
- Lead and develop the front-end team to deliver exceptional customer service and maintain a customer-first culture.
- Handle customer inquiries, complaints, and feedback, resolving issues professionally and efficiently.
- Supervise front-end operations, including registers, bagging, and the customer service desk.
- Ensure cash-handling procedures are followed and daily financials are reconciled accurately.
- Monitor checkout efficiency to minimize wait times and maintain customer flow.
- Manage point-of-sale systems and troubleshoot issues.
- Train, mentor, and schedule front-end staff, ensuring adequate coverage during peak hours.
- Monitor employee performance, provide constructive feedback, and conduct performance evaluations.
- Lead by example and uphold standards of professionalism and customer engagement.
- Ensure front-end supplies are stocked and monitor impulse-purchase sections for stock and presentation.
- Enforce company policies and procedures related to cash handling, customer interactions, and safety.
- Ensure compliance with applicable local, state, and federal laws, including food-safety regulations and labor laws.
- Oversee appropriate training and safety for front-end employees.
- Serve as the first point of contact for escalated customer-service issues.
- Resolve conflicts between staff or between customers and staff fairly and promptly.
- Generate reports on front-end performance, customer-service metrics, and employee productivity.
- Communicate with store management and other department heads to support cohesive operations.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Generous paid time off
- 401(k) plan with employer matching
- Company-paid life insurance
- Supplemental insurance plans, including STD and LTD
- Employee assistance program
- Employee discount
- Ski/bus pass discount program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
