Customer Service Dept Mgr - Danville, IL

Meijer•Danville, IL

3d•$48,250 - $75,750•Onsite

About The Position

Meijer is seeking a Customer Service/Front End Department Manager for its Danville, Illinois store. The manager is responsible for team member engagement and development within their span of care, including recognition, feedback, coaching, performance management, training, and succession planning. The role directs Leads and Team Leaders and is accountable for department operations and financial results, including shrink, productivity, safety, scheduling, staffing forecasts, and resolution of team member and customer conflicts. The manager identifies and implements process improvements and helps uphold Meijer’s culture. The manager oversees execution of corporate plans to effectively manage services and products, maximize sales and productivity, and meet budget and P&L responsibilities. They promote safety, compliance, and store condition standards, and ensure Team Leaders and Leads provide guidance, assign daily work, and address training needs. The role may include other duties as assigned or required. The posted base pay range is $48,250 to $75,750, with incentive bonus opportunities that may vary based on individual and company performance. Benefits include medical, dental, vision, life insurance, a 401(k) with employer match, disability leave, paid time off, paid parental leave, paid education assistance, childcare assistance, and a team member discount. Certain benefits are specified as effective on the start date for leaders.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of retail, grocery, or customer service experience.
Passion for providing industry-leading service.
Ability to communicate clear and precise direction to team members.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to lead an organization that practices safe work at all times.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience.
Innovative attitude and interest in helping Meijer set the industry standard.

Responsibilities

Engage team members and ensure they receive appropriate onboarding, training, development, coaching, and feedback.
Identify talent and hold career discussions to support store staffing and a diversified pipeline for team member and leadership roles.
Have candid discussions with team members to uphold Meijer standards and support their growth within the organization.
Oversee execution of corporate plans and effectively manage services and products to maximize sales and productivity.
Own area budget line items in the P&L and be accountable for area operations and financial results, including shrink and productivity.
Drive safety, compliance, and condition management throughout the store, and follow store compliance procedures.
Ensure Team Leaders and Leads provide guidance, assign daily work, and address team member training needs.
Direct Leads and Team Leaders and resolve team member and customer conflicts.
Identify and implement process improvements and serve as a steward of Meijer culture.
Manage scheduling and forecast staffing needs.