Customer Service Dept Mgr - Danville, IL
About The Position
The Customer Service/Front End Department Manager is responsible for team member engagement and development within their span of care, including recognition, feedback, coaching, performance management, training, and succession planning. The role directs Leads and Team Leaders and is accountable for customer service area operations and financial results, including shrink, productivity, safety, scheduling, staffing forecasts, and resolution of team member and customer conflicts. The manager identifies and implements process improvements and serves as a steward of Meijer culture. The position oversees execution of corporate plans to manage services and products effectively, maximize sales and productivity, and meet budget and P&L responsibilities. It also supports safety, compliance, store condition management, onboarding, talent development, career discussions, and daily work assignments through Team Leaders and Leads. Other duties may be assigned or required.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 4+ years of retail, grocery, or customer service experience.
- Passion for providing industry-leading service.
- Ability to communicate clear and precise direction to team members.
- Ability to analyze financial and statistical information and use it to make informed decisions.
- Ability to lead an organization that practices working safely at all times.
- Proactive and creative thinking applied to the business.
- Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
- Strong business acumen.
- Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.
Nice To Haves
- Progressive leadership experience.
Responsibilities
- Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
- Identify talent and hold career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
- Hold candid discussions to ensure Meijer standards are upheld and team members have opportunities to grow within the organization.
- Oversee execution of corporate plans to manage services and products, maximize sales and productivity, and deliver financial results, including ownership of budget line items in the P&L.
- Drive safety, compliance, and overall condition management throughout the store, following store compliance procedures.
- Ensure Team Leaders and Leads provide guidance, assign daily work, and address team member training needs.
- Direct Leads and Team Leaders and manage area operations, including shrink, productivity, scheduling, staffing forecasts, and team member and customer conflict resolution.
- Identify and implement process improvements and serve as a steward of Meijer culture.
- Perform other duties as assigned or required.
Benefits
- Weekly pay
- Team member discount
- 401(k) with company contributions and employer match
- Paid parental leave
- Paid education assistance, including tuition-free education and reimbursement
- Development programs for advancement and career growth
- Medical insurance
- Dental insurance
- Vision insurance
- Three weeks of paid days off for leaders
- Child and adult care assistance
- Childcare subsidy
- Life insurance
- Disability leave
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
