Customer Service Dept Mgr - Sussex, WI

Meijer•Pewaukee, WI

9d•Onsite

About The Position

The Customer Service/Front End Department Manager is responsible for team member engagement within their span of care, including recognition, feedback and coaching, performance management, training and development, and succession planning. The manager directs Leads and Team Leaders and is accountable for area operations and financial results, including shrink, productivity, safety, scheduling and staffing forecasts, and team member and customer conflict resolution. The role identifies and implements process improvements and serves as a steward of Meijer culture. The manager oversees execution of corporate plans and the effective management of services and products to maximize sales and productivity, including ownership of budget line items in the P&L. The position also supports onboarding and development, talent identification and career discussions, compliance, safety, and store condition management. Other duties may be assigned or required.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of retail/grocery or customer service experience.
Passion for providing industry-leading service.
Ability to communicate clear and precise direction to team members.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to lead an organization that works safely at all times.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience.
Innovative attitude to help Meijer set the industry standard.

Responsibilities

Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
Identify talent and hold career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
Have candid discussions with team members to uphold Meijer standards and support their growth within the organization.
Oversee area operations and financial results, including executing corporate plans, managing services and products, maximizing sales and productivity, and owning budget line items in the P&L.
Drive safety, compliance, and store condition management, and follow store compliance procedures.
Ensure Team Leaders and Leads provide guidance, assign daily work, and address team member training needs.
Manage team member recognition, performance, development, and succession planning.
Direct Leads and Team Leaders and resolve team member and customer conflicts.
Identify and implement process improvements.
Perform other duties as assigned or required.