Customer Service Coordinator - Service Advisor
About The Position
The Customer Service Coordinator supports shop operations by managing customer communications, work planning, parts and inventory, and administrative tasks. The role helps meet customer expectations, improve customer satisfaction, contain costs, and maximize customer uptime through effective parts purchasing and inventory control. It also coordinates maintenance and repair activities, supports shop productivity, and provides operational support to the management team. The position is based at the Parsippany, New Jersey shop and is scheduled Monday through Friday on the first shift. The role is hourly and paid weekly.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or comparable experience involving issue resolution.
- Advanced computer skills, including spreadsheets and word processing software.
- Detail orientation and excellent follow-up practices.
- Ability to multitask, stay organized, and manage time effectively.
- Flexibility and self-direction in a fast-paced environment.
- Ability to build and maintain professional relationships at all organizational levels.
- Ability to work independently and as part of a team.
Responsibilities
- Communicate with customers, resolve issues, support customer satisfaction, and provide updates about preventive maintenance scheduling, breakdowns, and vehicle status.
- Create repair order tasks and update the work planning sheet.
- Review maintenance reports to identify and schedule preventive maintenance, repair campaigns, and vehicle follow-up.
- Coordinate with the rental counter regarding repair needs, substitute vehicles, and vehicle washing requirements.
- Coordinate outside repairs with vendors and customers.
- Manage parts inventory, including physical inventory, ordering, receiving, stocking, purchase orders, invoices, and parts pickup and delivery.
- Recommend minimum and maximum inventory levels to the inventory planning team and manage obsolete parts.
- Ship warranty and return parts, and maintain organization and cleanliness in the parts room.
- Handle incoming shop calls and perform clerical duties, including maintaining vehicle maintenance files.
- Process accounts payable and create repair orders for technicians.
- Contribute to cost containment through effective inventory planning and warranty practices.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Prescription coverage
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off for vacation, illness, and bereavement
- Family and parental leave
- Tax-advantaged 401(k) retirement savings plan
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level or type.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
