Customer Service Coordinator - Service Advisor

Ryder • Parsippany, NJ

2d • Onsite

About The Position

The Customer Service Coordinator (Service Advisor) supports shop operations by managing customer communications, work flow planning, parts activities, and administrative tasks. The position is responsible for helping ensure customer expectations are met, vehicles receive timely maintenance and repair, and parts are properly ordered and managed to support customer uptime and cost containment. The role is based in Parsippany, New Jersey, and is scheduled Monday through Friday on first shift. Pay is hourly, with weekly pay.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or comparable experience involving issue resolution.
• Advanced computer skills, including spreadsheets and word-processing software.
• Detail-oriented with excellent follow-up practices.
• Able to multitask and remain highly organized, with excellent time-management skills.
• Flexible and self-driven, with the ability to excel in a fast-paced environment.
• Able to create and maintain professional relationships across all levels of the organization, including peers, work groups, customers, and supervisors.
• Able to work independently and as part of a team.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer expectations.
• Manage customer relationships, including customer interface, issue resolution, and customer satisfaction.
• Communicate with customers regarding preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates.
• Drive improvement of Customer Satisfaction Index (CSI) scores.
• Support branch productivity through effective work scheduling and planning.
• Create repair order tasks and update the work planning sheet.
• Review maintenance reports to identify and schedule preventive maintenance, repair campaigns, and vehicles requiring follow-up.
• Coordinate with the rental counter to identify repair requirements, available substitute units, and vehicle wash requirements.
• Coordinate outside repairs with vendors and customers.
• Support the management team by providing a resource that allows managers to focus on shop operations.
• Manage parts inventory processes, including physical inventory, ordering, receiving, stocking, purchase orders, parts invoices, and parts pickup and delivery.
• Recommend minimum and maximum inventory levels to the inventory planning team.
• Manage parts obsolescence and ship warranty and return parts.
• Maintain organization and cleanliness in the parts room.
• Handle incoming shop calls and perform shop clerical duties, including maintaining vehicle maintenance files.
• Process accounts payable and create repair orders for technicians.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, vision, life, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED