Customer Service Coordinator/Office Assistant

California Closets•Albuquerque, NM

26d

About The Position

The Customer Service Coordinator/Office Assistant assists customers and provides an exceptional brand experience. The position serves customers and efficiently and accurately schedules appointments through phone, email, or showroom visits. It also provides administrative and accounting support, including matching receivables with vendor invoices, reconciling credit card statements, processing credit card payments, and filing.

Requirements

1–2 years of administrative and/or customer service experience.
Ability to communicate politely, clearly, and professionally with clients.
Ability to perform data entry quickly and accurately.
Self-starter with a positive attitude.
Ability to manage own schedule and work comfortably in a fast-paced environment.
Tech savvy and able to quickly learn and use business systems.

Nice To Haves

Associate degree related to business administration or accounting from an accredited college or university.
Calendar management or regional scheduling experience.
Familiarity with CAD, Epicor, Salesforce, and Microsoft Office.

Responsibilities

Schedule appointments efficiently and accurately for Design Consultants using the Customer Relationship Manager (CRM).
Answer incoming phone calls and emails from vendors and clients.
Direct client issues, concerns, and complaints to the management team and work with designers and management to resolve them as needed.
Greet clients visiting the showroom, assist with guestbook sign-in, and offer refreshments as appropriate.
Maintain the showroom according to the maintenance and cleanliness checklist, including opening and closing duties.
Provide customer communications support related to installations, confirmations, and return visits.
Coordinate with the Centralized Scheduling team and communicate daily about issues affecting the accuracy of scheduled consultations.
Match receivables with vendor invoices for payment.
Reconcile credit card statements.
Process credit card payments.
File documents.