Assistant Office Coordinator

Midwest Orthopaedics at Rush•Chicago, IL

7d•$18 - $20•Onsite

About The Position

Midwest Orthopaedics at Rush is seeking a full-time Assistant Office Coordinator for its outpatient rehabilitation clinic in the South Loop area of Chicago, Illinois. The role serves as a liaison between the organization and its patients, facilitating communication among patients, clinicians, physicians, insurance companies, the billing department, and workers’ compensation adjusters. The coordinator provides professional, friendly, and compassionate service to patients and staff while supporting the Office Coordinator and handling administrative and clinic operations.

Requirements

High school diploma or GED.
Strong customer service skills.
Proficiency with Microsoft Office and Outlook.
Ability to work well in a team atmosphere.
Strong sense of leadership skills.
Enjoy interacting with people.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage.
Prior medical experience, preferably in a physical therapy clinic.

Responsibilities

Schedule and register patients.
Collect copayments, self-pay payments, and durable medical equipment (DME) payments.
Serve as a liaison among insurance companies, patients, clinical staff, and the billing department.
Maintain the confidentiality of patient medical records in accordance with company policies and procedures and comply with HIPAA guidelines.
Communicate professionally and provide timely, polite responses to patient inquiries and needs.
Support the Office Coordinator by sharing daily responsibilities and communicating questions, changes, and updates.
Obtain pre-approval, schedule Functional Capacity Evaluations, and verify insurance.
Effectively use and maintain office equipment.
Perform administrative duties and special projects as assigned.
Multitask and work in a fast-paced environment.

Benefits

Quarterly bonus opportunity.
Medical insurance.
Dental insurance.
Vision insurance.
Paid time off.
Paid holidays.
Company-paid life insurance.
Company-paid long-term disability insurance.
Voluntary life, AD&D, and short-term disability insurance.
Critical illness and accident insurance.
401(k) savings plan with employer contribution.
Pet insurance.
Commuter benefits.
Employee Assistance Program (EAP).
Tax-advantaged accounts, including FSA, HSA, and Dependent Care FSA.
HSA employer contribution for employees enrolled in a high-deductible health plan.
Tuition reimbursement.
Opportunity to grow and develop a career with an industry leader.