Office Coordinator

Cambio Property Management, LLC•Springfield, IL

13d

About The Position

The Office Coordinator supports residents and prospective residents and helps keep daily community operations running smoothly. Working as an integral part of the Operations and Community teams, the role handles administrative and clerical tasks, resident communications and payments, and move-in and move-out processes. The position also supports leasing, marketing, resident relations, and accurate and confidential community records. It has no supervisory responsibilities and may provide coverage when the Community Manager is absent or the position is vacant.

Requirements

High school diploma or GED, or one to three months of related experience in an administrative or office setting and providing customer service and/or training, or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
Computer skills, including Microsoft Office Suite.
Maintain a valid driver's license and clean driving record.
Have reliable transportation to work.
Maintain an active, working personal mobile phone.
Demonstrate a growth mindset and willingness to test and learn.
Present oneself in a neat, clean, and professional manner throughout the workday and when present in the community.

Nice To Haves

Experience with property management software such as Manage America, Back Office, Yardi, or Rent Manager.

Responsibilities

Build rapport with residents and prospective residents, respond to community comments, suggestions, and complaints, and forward them to the appropriate manager.
Prepare and distribute resident and community communications, including rule reminders, increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
Perform administrative and clerical tasks such as answering phones, typing, copying, and filing.
Show prospective residents suitable available homes and guide them through the application process.
Collect and post resident security deposits, processing fees, rent payments, inspection fees, and other payments; record transactions in the ledger and issue receipts.
Contact residents regarding delinquent accounts and request payment.
Process move-ins and move-outs.
Prepare bills and statements for approval.
Maintain records of traffic logs, guest cards, and telephone calls.
Assist with preparing marketing materials and implementing resident relations activities using sources such as Facebook, MH Village, and local newspapers.
Ensure inventory homes are move-in ready at closing.
Maintain the confidentiality of resident-file data, including income, credit reports, and assets.
Conduct lease signings and new-resident orientations.
Comply with federal, state, and company policies, procedures, and regulations.
Provide coverage when the Community Manager is absent or the position is vacant.
Work one scheduled evening per week and one scheduled Saturday per month, as well as other non-business hours as customer traffic requires.
Perform other duties as assigned.