Customer Service Coordinator II
About The Position
The Coordinator-Customer Service serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support an efficient clinic experience for patients and staff. The role coordinates and directs the office activities of a physician practice. It may include financial counseling, verifying insurance, collecting co-pays, co-insurance and past-due balances, making appointments and reminder calls, and handling pre-certifications. The coordinator maintains professional working relationships with insurance companies and uses effective public relations and communication skills.
Requirements
- High school diploma or GED.
- At least one year of experience in a physician practice or clinic.
Nice To Haves
- Collegiate education or completion of a medical trade program; an associate degree is desired.
- Current knowledge of medical terminology.
- Knowledge of insurance verification and charge entry gained through experience in a physician practice.
Responsibilities
- Verify insurance and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
- Perform daily and monthly closeout procedures for internal controls and cash balancing.
- Maintain working knowledge of insurance co-pays, deductibles, and workers’ compensation protocols to support accurate and compliant billing information.
- Promote customer satisfaction through positive, professional verbal and nonverbal communication.
- Apply knowledge of corporate policies and procedures relating to clinic operations.
- Answer telephones, take messages, and direct calls promptly to the appropriate person or location to maintain workflow.
- Perform accurate charge entry.
- Comply with organizational policies concerning ethical business practices.
- Contact patients as necessary to obtain payments due or arrange payments for scheduled exams.
- Schedule appointments, collect demographic and insurance information, and enter it into the practice management system.
- Maintain neat and orderly files and records, an efficient work environment, and confidentiality.
- Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
- Complete assigned goals.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
