Service Coordinator II
About The Position
Trane Technologies is hiring a Service Coordinator II in Mechanicsburg. The role plans, coordinates, controls, and directs operational resources to support the execution of service agreements and repair work. This includes procuring appropriate labor and materials to complete work within financial standards. The coordinator interacts with customers and Field Technicians and coordinates job priorities with Service Managers. The position is on-site five days per week. It requires strong customer service and phone skills, organization, attention to detail, and the ability to multitask in a fast-paced environment. Overtime and weekend work may be required.
Requirements
- Certificate or degree from a college or technical school and one year of related experience and/or training; or three years of related experience and/or training with a high school diploma or GED.
- Excellent customer service skills and comfort and effectiveness communicating by phone.
- Strong organizational skills and ability to multitask and prioritize daily interruptions.
- Strong attention to detail and ability to work in a fast-paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime and weekends as required.
Nice To Haves
- Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.
Responsibilities
- Coordinate service resources and dispatch and assign team members to projects.
- Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
- Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
- Coordinate operations with the Parts Department and Acquisition as necessary.
- Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
- Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.
Benefits
- Health insurance and holistic wellness programs, including incentives, available from day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
