Customer Service Casino Gaming Associate - $1,000 Sign-On Bonus

Knighted Ventures•Rancho Cordova, CA

6h•Onsite

About The Position

Knighted is hiring a Customer Service Casino Gaming Associate in Rancho Cordova, California. The associate audits live casino table games, verifies wagers and payouts, ensures game rules and procedures are followed, and supports a positive guest experience. The role is suited to people who learn quickly and can use mental math, memorization, and attention to detail in a fast-paced environment; casino experience is not required. Paid training is provided, and associates can earn certifications for additional games, with pay increases tied to those certifications. Employees must maintain a state gaming license. Training is scheduled Monday through Friday from 12 p.m. to 8 p.m. The role requires availability for late-night and overnight shifts, as well as Friday, Saturday, and Sunday. Knighted describes itself as California’s #1 third-party gaming provider, serving card rooms throughout the state. It has more than 1,000 employees and is expanding. The company says 99% of its supervisors, managers, and trainers started in the Gaming Associate role. The position offers steady, long-term work and career advancement opportunities.

Requirements

Be at least 21 years old.
Be authorized to work in the United States.
Be proficient in addition, multiplication, division, and subtraction.
Pass a background check, credit check, and drug screen.
Be available to work late-night and overnight hours and on Friday, Saturday, and Sunday.
Be able to sit or stand at a gaming table for 3–4 hours at a time.
Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
Be able to see, speak, and hear clearly during gameplay, including close, distance, color, peripheral, and depth perception.
Be comfortable communicating directly and giving corrections when needed.
Be able to stay focused and manage stress in fast-paced, high-pressure environments.

Nice To Haves

Experience in tutoring, teaching, accounting, cashiering, or other numbers-heavy work.

Responsibilities

Monitor live casino table games accurately and consistently.
Correct dealers directly when a rule or procedure is broken.
Use mental math to calculate payouts and wagers and verify bets.
Memorize rules, payout structures, and procedures for each certified game.
Manage chips at the table, including stacking, sorting, and passing them.
Reconcile table banks and chip inventory.
Maintain accuracy under pressure while delivering an excellent guest experience.
Earn additional game certifications through paid training.
Maintain a state gaming license.

Benefits

$1,000 signing bonus, paid as $250 at 3 months, $250 at 6 months, and $500 at 12 months.
Paid training.
Pay increases with new game certifications.
401(k).
Health insurance.
Dental insurance.
Vision insurance.
Paid time off.
Career advancement opportunities.
Community service opportunities.
Steady, long-term work.