Customer Service Casino Gaming Associate
About The Position
The Customer Service Casino Gaming Associate audits live casino table games, applying mental math, memorization, and attention to detail to ensure accurate play and a positive guest experience. No casino experience is required; paid training is provided, and associates can earn new game certifications tied to pay increases. The role is based in Hayward, California, with training in Livermore. Training is scheduled Monday through Friday from 12 p.m. to 8 p.m. Hayward shifts may include late-night and overnight hours, and availability on Friday, Saturday, and Sunday is required. Associates maintain their state gaming license. Knighted is a California third-party gaming provider with over 1,000 employees. The company reports that 99% of its leaders started in entry-level roles and offers career advancement opportunities. The interview process consists of an initial interview, a final interview, and onboarding.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
- Be available to work Friday, Saturday, and Sunday, and prepared for late-night and overnight shifts.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Calculate payouts, wagers, and bet verification using rapid mental math.
- Memorize rules, payout structures, and procedures for each certified game.
- Manage table chips by stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while delivering an excellent guest experience.
- Earn new game certifications through paid training.
- Maintain a state gaming license.
Benefits
- Paid training; casino experience is not required.
- Pay increases with new game certifications.
- 401(k).
- Health, dental, and vision benefits.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Steady, long-term work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
