Customer Service Casino Gaming Associate
About The Position
The Customer Service Casino Gaming Associate monitors live casino table games, verifies wagers and payouts, maintains chip and bank accuracy, and helps ensure dealers follow game rules and procedures. The role suits candidates who enjoy learning and can apply mental math, memorization, and attention to detail in a fast-paced environment. No casino experience is needed; paid training is provided, and additional game certifications are tied to pay increases. Associates must maintain a state gaming license and deliver a good guest experience while communicating directly when corrections are needed. Training is scheduled Monday through Friday, 11 a.m. to 7 p.m. Associates should be prepared for late-night and overnight shifts, and Friday, Saturday, and Sunday availability is required. The position is based in Bell Gardens, California, and pays $21–$23 per hour. The hiring process consists of an initial interview, a final interview, and onboarding. Knighted describes itself as a California gaming provider with more than 1,000 employees and opportunities for career advancement; it states that 99% of its leaders started in entry-level roles.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental math, including addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available to work Friday, Saturday, and Sunday, and be prepared for late-night and overnight hours.
- Sit or stand at a gaming table for 3–4 hours at a time.
- Use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- See, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Stay focused and manage stress in fast-paced, high-pressure environments.
- Maintain a state gaming license.
Nice To Haves
- Experience with tutoring, teaching, accounting, cashiering, or other numbers-heavy work.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Calculate payouts, wagers, and bet verification using rapid mental math.
- Memorize rules, payout structures, and game procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while delivering an excellent guest experience.
- Earn new game certifications through paid training and maintain a state gaming license.
Benefits
- Paid training; no casino experience needed.
- Pay raises with new game certifications.
- 401(k).
- Health, dental, and vision coverage.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Steady hours and long-term work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
