Customer Service Casino Gaming Associate

Knighted Ventures•Livermore, CA

12h•Onsite

About The Position

Knighted is hiring a Customer Service Casino Gaming Associate in Livermore, California. The role audits live casino table games and requires strong mental math, memorization, attention to detail, and the ability to stay accurate in a fast-paced environment. Casino experience is not required; paid training is provided, and employees can earn additional game certifications tied to pay increases. The role requires maintaining a state gaming license and providing an excellent guest experience. Training is scheduled Monday through Friday, 12 p.m. to 8 p.m. Associates should be prepared for late-night and overnight shifts and must be available Friday, Saturday, and Sunday. The position offers $23–$25 per hour and a $1,000 signing bonus paid in installments: $250 at three months, $250 at six months, and $500 at 12 months. Knighted describes itself as California's #1 third-party gaming provider, serving the state's card rooms. The company has more than 1,000 employees and says 99% of its leaders started in the Gaming Associate role. One application covers all California locations; applicants can communicate a location preference to their recruiter.

Requirements

Be at least 21 years old.
Be authorized to work in the United States.
Be proficient in mental math, including addition, multiplication, division, and subtraction.
Pass a background check, credit check, and drug screen.
Be available to work Friday, Saturday, and Sunday.
Be prepared to work late-night and overnight hours.
Be comfortable communicating directly and giving corrections when needed.
Be able to stay focused and manage stress in fast-paced, high-pressure environments.
Be able to sit or stand at a gaming table for 3–4 hours at a time.
Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.

Nice To Haves

Experience in tutoring, teaching, accounting, cashiering, or other numbers-heavy work may be relevant; casino experience is not required.

Responsibilities

Monitor live casino table games accurately and consistently.
Correct dealers directly when a rule or procedure is broken.
Use mental math to calculate payouts and wagers and verify bets.
Memorize the rules, payout structures, and procedures for each certified game.
Manage chips at the table, including stacking, sorting, and passing them.
Reconcile table banks and chip inventory.
Maintain accuracy under pressure while delivering an excellent guest experience.
Earn certifications for additional games through paid training.
Maintain a state gaming license.