Customer Service Casino Gaming Associate
About The Position
Knighted is hiring Gaming Associates to audit live casino table games at California card rooms. The role suits candidates who enjoy learning and can apply mental math, memorization, and attention to detail in a fast-paced environment. No casino experience is needed; paid training and additional game certifications are available, with pay increases tied to new certifications. Associates must maintain their state gaming license. Training is scheduled Monday through Friday, 10 a.m. to 6 p.m. Employees should be prepared for late-night and overnight shifts and must be available Friday, Saturday, and Sunday. The interview process consists of an initial interview lasting 30 minutes, a final interview lasting 30–45 minutes, and onboarding lasting 3–4 hours. One application covers all California locations; applicants can share location preferences with their recruiter. Knighted describes itself as California’s #1 third-party gaming provider, with more than 1,000 employees. It offers career advancement and reports that 99% of its leaders started in the Gaming Associate role. The company provides equal employment opportunities and will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental math, including addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available to work Friday, Saturday, and Sunday.
- Be prepared to work late-night and overnight hours.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
Nice To Haves
- Experience in tutoring, teaching, accounting, cashiering, or other numbers-heavy work.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Calculate payouts, wagers, and bet verification using rapid mental math.
- Memorize rules, payout structures, and procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while delivering an excellent guest experience.
- Earn additional game certifications through paid training.
- Maintain a state gaming license.
Benefits
- Paid training; no casino experience needed.
- Pay raises with new game certifications.
- 401(k).
- Health, dental, and vision benefits.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Steady hours and long-term work.
- Low physical demand work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
